Use approved WhatsApp communication in the customer journey
Use cases
Engage Customers On Whatsapp
Use approved WhatsApp communication in the customer journey
Outcome and scope
What this experience helps the business achieve.
Use approved WhatsApp communication in the customer journey
Availability and prerequisites remain visible at the decision point
Mobile application treatment remains Coming Soon
Connected journey
How it moves from intention to a useful next action.
Provider setup
template
audience/send
delivery history
Required journey: Provider setup → template → audience/send → delivery history
Transparent availability
Available
This capability may be presented using its stated status, with prerequisites and limits kept beside the customer decision.
Responsive web: AvailableDedicated mobile app: Coming Soon